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Factors Affecting Employees’ Organizational Commitment–A Study of Banking Staff in Ho Chi Minh City, Vietnam

Tung N. Nguyen, Khuong N. Mai, and Phuong V. Nguyen
Vietnam National University, Ho Chi Minh City, Vietnam
Abstract—Commitment-based organizations believe that staff’s organizational commitment contributes to workforce stability and better customer service, hence increase business performance. This study explores the factors affecting employees’ organizational commitment in banks in Ho Chi Minh City, the biggest commercial city in Vietnam. A quantitative survey of 201 banking staff in 11 banks in this city, selected according to convenience sampling method, confirmed the impact of a set of high-performance human resources managerial practices on staff’s organizational commitment. The study also indicated job satisfaction as a pathway to bridge this set with organization commitment. The pathway from human resources practices to organizational commitment, mediated by job satisfaction, has never been statistically tested in banks in Vietnam before. The findings again recommend commitment-based organizations continue and reinforce organizational support for their staff.

Index Terms—organizational commitment, job satisfaction, human resources practices

Cite: Tung N. Nguyen, Khuong N. Mai, and Phuong V. Nguyen, "Factors Affecting Employees’ Organizational Commitment–A Study of Banking Staff in Ho Chi Minh City, Vietnam, "Journal of Advanced Management Science, Vol. 2, No. 1, pp. 7-11, March 2014. doi: 10.12720/joams.2.1.7-11
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