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Synthesis of Information Technology Service Management Model in Academy on International Standard

Pallop Piriyasurawong and Sarun Nakthanom
Division of Information and Communication Technology for Education Faculty of Technical Education
King Mongkut's University of Technology North Bangkok, Bangkok, Thailand
Abstract—This research aim is to synthesis of Information Technology Service Management Model in Academy on International Standard (ITSM Model in AIS). The research methodology is divided into 2 steps which are: 1) Synthesis of ITSM Model in AIS. 2) Evaluation to accrediting ITSM Model in AIS. The sample is expert group in arranging information technology service management are selected from purposive sampling. The research tools are ITSM Model in AIS and Evaluation Form. The process is to collect the indicators according the international standards. There are many standards and each standard has a focus or priority in the information technology service management. Different implementation of such synthesis makes the standard practices and confirms that are clearly different. In this synthesis to prototype elements and regulations for the study and application of ITSM Model in AIS. The statistics used in the research are Arithmetic Mean and Standard Deviation (S.D). The research findings are: 1) The results of synthesis as follow; the ITSM Model in AIS have 2 elements and regulations have 10 item from international standard framework. 2) After the 13 experts have evaluated the design of model, they give the opinion that the design of ITSM Model in AIS is developed to be in the highest level of appropriateness and consensus.

Index Terms—ITSM model, information technology service management, service management

Cite: Pallop Piriyasurawong and Sarun Nakthanom, "Synthesis of Information Technology Service Management Model in Academy on International Standard," Journal of Advanced Management Science, Vol. 2, No. 2, pp. 113-116, June 2014. doi: 10.12720/joams.2.2.113-116
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