Abstract—This paper aims to develop the construct of physical distribution flexibility within the context of logistics system. This is important that the role of flexibility in satisfying competitive opportunities while accommodating logistics uncertainties. Therefore, the role of different physical distribution flexibility types in delivering strategic outcomes is determined. The construct of physical distribution flexibility is via review of existing literature focus on the role of operational flexibility for both competitive advantage as a response to coping logistics uncertainty. The application part of this study is improved to model the effects of physical distribution flexibility on productivity in courier companies. Competitive firms are ranked due to their perception on the customers using grey approach.

Index Terms—supply chain, flexibility, logistics, grey approach

Cite: Ömür Tosun and Fahriye Uysal, "Physical Distribution Flexibility in Logistics Systems and Its Impact on Productivity," Journal of Advanced Management Science, Vol. 4, No. 1, pp. 53-56, January 2016. doi: 10.12720/joams.4.1.53-56