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Investigating the Usability of Electronic Document Management Systems in Government Organizations from a Human Factor Engineering Perspective

Te-Jen Su, Shih-Mine Wang, Yi-Feng Chen, Tung-Yeh Tsou, and Jui-Chuan Cheng
National Kaohsiung University of Applied Science, Taiwan
Abstract—In recent years the government has been endorsing the digitalization of documents to promote communication between government organizations as well as between these organizations and private enterprises. Under the direction of the National Development Council, document management systems have been developed, and integrated document exchange systems and integrated document creation systems along with other systems have been revamped. Currently used by 19 cities and counties along with 3,419 agencies and schools are using these systems. This study investigates the usability of document management systems in government organizations from a human factor engineering perspective. An experiment based on a user-focused design model and a human interface design standard was set up, and QUIS questionnaires were used to compare and analyze the current system and the new system that has a redesigned interface.

Index Terms—electronic document management systems, human factor engineering, HCD model, usability

Cite: Te-Jen Su, Shih-Mine Wang, Yi-Feng Chen, Tung-Yeh Tsou, and Jui-Chuan Cheng, "Investigating the Usability of Electronic Document Management Systems in Government Organizations from a Human Factor Engineering Perspective" Journal of Advanced Management Science, Vol. 5, No. 1, pp. 14-17, January 2017. doi: 10.18178/joams.5.1.14-17
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