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Design Performance Measurement Model for Retail Services Using Halal Supply Chain Operation Reference (SCOR): A Case Study in a Retail in Indonesia

Elisa Kusrini, Qurtubi Qurtubi, and Nafiatul Husna Fathoni
Department of Industrial Engineering, Universitas Islam Indonesia, Yogyakarta, Indonesia
Abstract—The purpose of this study is to design process-based performance measurements on retail businesses that integrate the value of halal in its business processes. Halal means everything that is allowed according to Islamic rules. The model developed is a Supply Chain Operation Reference (SCOR) model because it has advantages to measure process-based performance in detail. The design of the measurement model begins with designing criteria derived from performance measurement literature, halal performance literature and expert opinions. In order to obtain the importance weight of each criterion toward performance score, a questionnaire to weighted the criteria are distributed to expert and analyzed the answers using the Analytical Hierarchy Process (AHP) method. The final performance value is obtained from the multiplication of the weights with the performance values that have been standardized using the normalization (SNORM) standard. This research is done in one of the retail in Indonesia. The results of this study obtained 22 criteria with 4 halal criteria found in the process plan, source and deliver and return. The results of this study are useful for performance improvement, especially in halal retail business.
 
Index Terms— performance measurement, halal supply chain, Supply Chain Operation Reference (SCOR), retail business

Cite: Elisa Kusrini, Qurtubi Qurtubi, and Nafiatul Husna Fathoni, "Design Performance Measurement Model for Retail Services Using Halal Supply Chain Operation Reference (SCOR): A Case Study in a Retail in Indonesia" Journal of Advanced Management Science, Vol. 6, No. 4, pp. 218-221, December 2018. doi: 10.18178/joams.6.4.218-221
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