Abstract—Up until now, there have been several reviews of QoS attributes of web service from research papers published during 1997- Feb 2014. We found those reviews lack of robust review procedure and purposeful classification. This study offers a systematic review and a new classification of QoS attribute of web service. Our Systematic review shows a clear understanding of the scope, rationale and principles used in construction of the review. The main method of systematic review was done according an established protocol in 6 steps based on 3 research questions grouping from 1,281 papers. According to this systematic review, we found a new valuable classification of QoS web service scenario. Our classification puts each QoS attribute into single category to be used by all stakeholders. By this method, we used only 6 non-overlapping categories; meanwhile, the traditional methods used at least 9 categories. Furthermore, we also discusses the uses of information about QoS attributes in service discover and design context.

Index Terms—QoS, QoS attributes, QoS classification, web service

Cite: Katawut Kaewbanjong and Sarun Intakosum, "QoS Attributes of Web Services: A Systematic Review and Classification," Journal of Advanced Management Science, Vol. 3, No. 3, pp. 194-202, September 2015. doi: 10.12720/joams.3.3.194-202