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Autonomous Team for Information and Communication Technology Maintenance

Rosimah Siti 1, Sudirman Iman 2, Siswanto Joko 2, and Sunaryo Indryati2
1. Industrial Engineering of ITB, Bandung, Indonesia
2. Industrial Management Research Group of ITB, Bandung, Indonesia

Abstract—Information and Communication Technology is equipments of telecommunication network system. ICT has many types and numbers which it are interrelated, spread in various geographical regions of service area. The system is complex and requires simultaneous handling. If the ICT is impaired then the overall network system would be disrupted. Therefore, the maintenance of ICT is essential to keep the function and reliability of the system to avoid downtime. The ICT maintenance activities are carried out by teams work from both internal and external companies. Each teams work has its working standards and must work in an integrated way in carrying out the maintenance activities. This paper presents the results of a case study on how did the team carry out the maintenance and what were the problems, how to solve the problems that might occur, and how team performance could make the performance of telecommunications network systems remained highest standard. The preliminary study is part of the dissertation on the implementation of autonomous maintenance team at Telecommunication Company.

Index Terms—autonomous team, information and communication technology, telecommunication company

Cite: Rosimah Siti, Sudirman Iman, Siswanto Joko, and Sunaryo Indryati, "Autonomous Team for Information and Communication Technology Maintenance," Journal of Advanced Management Science, Vol. 4, No. 6, pp. 482-488, November 2016. doi: 10.18178/joams.4.6.482-488
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