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JOAMS 2023 Vol.11(3): 106-111
doi: 10.18178/joams.11.3.106-111

Lean Service Management Model to Increase the Level of Service in Peruvian a Metalworking SMEs

Jhon Kennedy Campos-Villanueva, Renzo Navarrete-Rodriguez, Juan Carlos Quiroz-Flores*, Martín Collao-Diaz, and Alberto Flores-Perez
Facultad de Ingeniería y Arquitectura, Universidad de Lima, Lima, Peru
Email: 20161877@aloe.ulima.edu.pe (J.K.C.V.), 20160973@aloe.ulima.edu.pe (R.N.R.), mcollao@ulima.edu.pe (M.C.D.), alflores@ulima.edu.pe (A.F.P.)
*Correspondence: jcquiroz@ulima.edu.pe (J.C.Q.F.)

Manuscript received March 8, 2023; revised April 2, 2023; accepted May 15, 2023; published September 8, 2023.

Abstract—The absence of scientific models, techniques, and work strategies actually applied to small and medium-sized enterprises has been evidenced in the metalworking sector due to the lack of financial support in research and development. In the pandemic context, a methodological change is needed to recover from the ravages, and it is necessary to use methodologies that can minimize losses in industries. The purpose of the bibliography presented and gathered here is to expose the use of lean manufacturing tools for improvement of current systems and processes, revealing the trends of use within the industry, their application in conjunction with these techniques and their combination with methodologies from other areas. The model was validated through a simulation in the Arena software where the results achieved were a reduction in the packaging cycle time from 231.6 to 109.2 sec, the welding time from 69.26 to 65.26 sec, the external delivery delays from 367 to 46 min and internal from 52 to 7 min. Thus, a significant improvement in the level of service from 74% to 87%. This model shows a methodological integration of the differences applied to the Peruvian reality.

Keywords—service level, lean manufacturing, production model, metal working, SMEs

Cite: Jhon Kennedy Campos-Villanueva, Renzo Navarrete-Rodriguez, Juan Carlos Quiroz-Flores, Martín Collao-Diaz, and Alberto Flores-Perez, "Lean Service Management Model to Increase the Level of Service in Peruvian a Metalworking SMEs," Journal of Advanced Management Science, Vol. 11, No. 3, pp. 106-111, 2023. 

Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License (CC BY-NC-ND 4.0), which permits use, distribution and reproduction in any medium, provided that the article is properly cited, the use is non-commercial and no modifications or adaptations are made.
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