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JOAMS 2023 Vol.11(3): 117-123
doi: 10.18178/joams.11.3.117-123

Hospital 4.0 Maturity Assessment Model Development: Case of Moroccan Public Hospitals

T. Benazzouz * and K. Auhmani
Systems and Applications Engineering Laboratory (LISA), National School of Applied Sciences, Cadi Ayyad University, Marrakech, Morocco
Email: k.auhmani@uca.ma (K.A.)
*Correspondence: t.benazzouz@uca.ma (T.B.)

Manuscript received November 21, 2022; revised January 18, 2023; accepted March 22, 2023; published September 8, 2023.

Abstract—This paper presents a Hospital 4.0 Maturity Assessment Model based on the Industry 4.0 concepts. The self-assessment model defines current and target states of digital transformation by considering multiple aspects of a hospital and a healthcare supply chain. The developed model was validated and evaluated on real-life cases. The resulting model consisted of 5 domains: Technology, Strategy 4.0, Human resources 4.0 & Culture 4.0, Supply chain 4.0 management, and Patient journeys management. Each domain is further divided into several sub-domains, totally 34 sub-domains are identified, that reflect different facets of a hospital 4.0 mature organization.

Keywords—hospital 4.0, industry 4.0, maturity assessment model, supply chain 4.0, patient

Cite: T. Benazzouz and K. Auhmani, "Hospital 4.0 Maturity Assessment Model Development: Case of Moroccan Public Hospitals," Journal of Advanced Management Science, Vol. 11, No. 3, pp. 117-123, 2023. 

Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License (CC BY-NC-ND 4.0), which permits use, distribution and reproduction in any medium, provided that the article is properly cited, the use is non-commercial and no modifications or adaptations are made.
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