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Satisfaction of Students and Staff towards the Development of Credit Transfer Service at Suan Sunandha Rajabhat University

Aphichart Kampoomprasert and Chontiya Ledanan
Suan Sunandha Rajabhat University, Bangkok, Thailand

Abstract—The research focused on two main objectives: 1) to study the satisfaction level of credit transfer service of Education Service Division, Suan Sunandha Rajabhat University; and 2) to development and improve the service. The data was collected via an on-line questionnaire from 1,221 students and staff who accessed the service during November 2013 through August 2014. The statistical tools used for data analysis were mean, standard deviation and percentage. The outcomes of the research were that the students and staff employed the service via on-line page; the service satisfaction was at high levels in all aspects-the completion of information, the appropriateness of information display format, the usage convenience, the up-to-date information and the service efficiency (in term of time uses.) According to the statistical analysis, mean was at 4.02; and SD was at 0.92-this meant that the service was reliable and satisfied. It was also found that credit transfer service was very important and required better efficiency.

Index Terms—satisfaction, service development, credit transfer, service receiver

Cite: Aphichart Kampoomprasert and Chontiya Ledanan, "Satisfaction of Students and Staff towards the Development of Credit Transfer Service at Suan Sunandha Rajabhat University," Journal of Advanced Management Science, Vol. 4, No. 6, pp. 462-466, November 2016. doi: 10.18178/joams.4.6.462-466
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