Abstract—The decision of supplier selection is becoming a dominant strategy in the success of the quality of the outsourcing and for process effective supply chain management in severe competitive environment in number of sectors of services, products or manufacturing in addition to the customers’ needs that are becoming increasingly as well. In this paper, we applied a multi-criteria group decision-making approach that makes use of quality function deployment (QFD) by using “House of Quality” charts, fusion of information of ELECTRE model for supplier selection. The proposed methodology seeks to establish the relevant supplier assessment criteria. The proposed framework is used to analyse a case study of an outsourcing in road transport.