Abstract—This research contemplates to investigate the relationship between organization capability and customer relationship performance. The proposed research model consists of three parts 1) Internal capability, 2) External capability, and 3) Customer relationship performance. First, internal capability is the organizational competence focused on management skills, IT skills. Second, external capability is the organizational agility focused on speed and responsiveness of decision-making, and customer knowledge in sense of capability to identify and action towards the external change. Finally, customer relationship performance is benefit in term of customer perspective focused on customer satisfaction and customer retention. This study also invents the mediating role of external capabilities on the relationship between the internal capabilities and customer relationship performance for a non-profit organization.