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JOAMS 2023 Vol.11(4): 163-168
doi: 10.18178/joams.11.4.163-168

Performance Evaluation of Pratama Clinic through Elaboration of a Balanced Scorecard and Indonesia Clinic Accreditation Standards

Junaidi*, Augustina A. Rumanti, and Yudha Prambudia
Department of Industrial Engineering, Telkom University, Bandung, Indonesia
*Correspondence: junaidizaini@student.telkomuniversity.ac.id (J.)

Manuscript received February 6, 2023; revised March 28, 2023; accepted May 24. 2023; published December 4, 2023.

Abstract—The effective evaluation of healthcare organization performance requires a robust conceptual framework that incorporates appropriate indicators and models. This paper presents a qualitative descriptive study that reviews the literature on variables used to measure healthcare organization performance. The research culminates in the development of a structured approach to evaluating clinical performance using a balanced scorecard that elaborated with Indonesia’s clinical accreditation standards. This approach enables clinics to assess their readiness for accreditation and evaluate their performance based on four perspectives: financial, stakeholder, internal business process, and learning and growth. The result is a comprehensive and integrated framework that facilitates the evaluation of healthcare organization performance and provides valuable insights for healthcare organizations to support the delivery of high-quality patient care.

Keywords—balanced scorecard, health services, accreditation, accreditation standard

Cite: Junaidi, Augustina A. Rumanti, and Yudha Prambudia, "Performance Evaluation of Pratama Clinic through Elaboration of a Balanced Scorecard and Indonesia Clinic Accreditation Standards," Journal of Advanced Management Science, Vol. 11, No. 4, pp. 163-168, 2023.

Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License (CC BY-NC-ND 4.0), which permits use, distribution and reproduction in any medium, provided that the article is properly cited, the use is non-commercial and no modifications or adaptations are made.
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